Cancellation policy

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§6 Right of Withdrawal for Customers as Consumers:

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal according to the following provision, whereby consumers are any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their professional self-employment activities:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall be fourteen days from the date on which you or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery charges (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract, intact and in their original packaging. The deadline is considered met if you send the goods before the expiry of the fourteen-day period.

You bear the immediate cost of returning the goods.


Exclusion of the right of revocation:

The right of revocation does not apply to distance contracts
• for the supply of audio or video recordings if the delivered data carriers have been unsealed by the consumer, or
• for the supply of newspapers, periodicals, and magazines
• for the supply of tickets or participation entitlements to events.
(§ 312 g para. 2 sentence 1 no. 9 BGB stipulates that the consumer's right of revocation does not apply to contracts for the provision of leisure services if the contract provides for a specific date or period for the provision thereof).
Thus, every order for audio or video recordings (if unsealed), for magazines PIAFFE and PIAFFINO, and every order for tickets to an event (such as FEIRA, Soireè, Open House, Sunday Work, etc.) or a seminar (such as Escola de equitação, Intensive Days, Ligeira em familia, Three-Hearts Process, Alta Escola, etc.) is immediately binding upon order and obliges the customer both to acceptance and payment. Hence the right of revocation and return is excluded.

End of the Withdrawal Provisions
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